Title:  Public Relations Officer

Purpose    
•    Providea professional and efficient Public Relations support service to the Brand Home Team and employees of Durbanville Hills.

Requirements
•    A relevant and recognized tertiary qualification in Public Relations, Hospitality management, Tourism or Event Co-ordination
•    Computer literacy in MS Office Suite
•    Ability to work independently, accurately and well under pressure 
•    Excellent verbal and written commutation skills by being able to write accurately and professionally in multiple formats, with the correct amount of detail
•    Well organised and methodical, and pays attention to detail. 
•    Provide a high standard of customer service to all internal, external customers and work partners
•    Retains focus and energy
•    Takes initiative and demonstrates a positive can -do attitude
•    Is trusted by others and is able to be professional and behave in confidence at all times

Accountability

•    KPA ‘s not limited to the below:
Tasting room duties:
•    Shared responsibly for consumer satisfaction of the Brand Home experience by conducting informative wine tours and tastings.
•    Present detailed cellar tours
•    Present all pairings thoroughly
•    Table service at expected standard
•    Wine knowledge to be at expected standard
•    General House keeping
•    Manage brand home stock and minimise losses 

General administration, procurement, and budgeting
·    Create invoices for wine orders and visits to our tasting room
·    Management of the info@ mailbox and timeously responds and action all emails or forwarding to relevant parties within 48 hours
·    Coordinate the procurement of office supplies and consumable for the brand home.

·  Managing, processing and dispatching of online wine orders and wine orders made in the tasting room that need to be shipped.

Functions and Events
•    Functions and Events manager to act as mentor role, assisting with the setup and strike of events and conferencing.
•    The successful co-ordination of conferences and functionsto ensure all role players are aware of final event details
•    Liaising with clients to plan well executed and seamless events
•    Managing of all phases for group bookings for the Olive Grove

•    Build collaborative relationships with key stakeholders that deliver desired results
o    Build effective relations with clients and suppliers to adhere to service level agreements
o    Communication, behaviour and action resulted in a high level of credibility, trust, and respect among stakeholders
•    Personal Development and Teamwork
o    Take responsibility for own development and contribute to team effectiveness.
o    Agree on personal performance goals and achievement thereof.
o    Demonstrating the Distell Corporate Values.
o    Drive own development to ensure knowledge and skills remain current.