Chapter Lead Technology Specialist

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Your responsibilities would include:

• driving the development and operation of HEINEKEN’s Global Cloud product in close collaboration with our outsourcing partners, providing global presence and support 24/7
• managing the relationships and necessary changes in contractual framework of Global Cloud CSP and MSP partners, support necessary negotiations to optimize value delivered for HEINEKEN and minimize technical debt
• analysing cloud computing and hosting global market to verify and propose optimal solution scenarios to answer HEINEKEN business needs
• capturing stakeholder needs and translating them into actionable user stories, backlog items, infrastructure design and configurations requirements
• delivering working increments each sprint, estimate complexity, and demonstrate outcomes during sprint reviews
• designing, implementing, and managing requirements for Global Cloud infrastructure (based on Microsoft Azure, AWS, Google, HCP Terraform, Aviatrix, and Fortinet technologies)
• ensuring Global Cloud services are reliable, secure, compliant, and aligned with HEINEKEN frameworks, guidelines, and security requirements
• creating and updating HEINEKEN Global Cloud and hosting frameworks, guidelines, and security requirements
• monitoring and optimising performance, availability, reliability, cost efficiency, and technical quality across Global Cloud deliverables
• supporting the Global Cloud Product Owner, Cloud and Hosting Tribe Lead and Tribe Architect in converting business needs into functional and non-functional specifications
• partnering with Regional HUBs, OpCos and Application teams and external partners to clarify needs and agree solutions
• helping define a clear Global Cloud operating model, standard ways of working, and repeatable adoption practices
• identifying and resolving delivery bottlenecks, recurring issues, and improvement opportunities through root-cause analysis
• staying current with cloud computing trends, share knowledge and coach team members and stakeholders on Global Cloud practices
• the development of talent & coaching by mentoring (junior) business analysts on (cloud) business analyses best practices cloud and guide their career growth e.g. toward cloud certifications (Scrum, Cloud Foundations, FinOps) etc
• conducting regular 1-on-1 meetings focusing on individual performance
• evaluating and assessing performance based on the agreed priorities in delivery and professional development (e.g. reduction of cloud security risks and optimization of cloud spend)
• delivering continuous feedback on how well product team members collaborate with other product teams, like security and application product teams
• the hiring & onboarding of specialists and new hires on internal compliance standards, financial processes, and risk mitigation
• leading a community of practice to standardize cloud analyses best practices
• promoting a systems and critical thinking culture and mindset
• advocating for the chapter’s needs, securing budget for cloud governance toolsets and continuous training
• monitoring employee wellbeing, workload balance, and engagement levels, taking proactive actions when support is required
• supporting employees through organizational changes, transformations, and new ways of working
• acting as an escalation point for people-related topics, conflicts, and development challenges.

You are a good candidate if you have:

• a Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience
• 10+ years of experience in a similar role within an international environment; FMCG experience is an advantage
• a strong understanding of the Cloud Adoption Framework, Well-Architected Framework, large-scale IT environments, and enterprise architecture
• experience with outsourced managed services, ITIL-based operations, multi-cloud network architecture and cloud computing platforms
• having up-to-date certifications will be advantage (expected to obtain for the role): Azure Fundamentals Certification, FinOps Certified Practitioner
• the ability to translate business and security requirements into practical technical solutions and high-level architecture designs, policies and guidelines
• an agile mindset with hands-on experience in agile delivery; Scrum experience is a plus
• an ability to take end-to-end ownership, work through unclear requirements, lead by example and drive agendas with clear objectives in challenging environments
• an ability to influence stakeholders on product goals, vision, strategy, and big-picture thinking
• excellent written and verbal English communication skills, with the ability to explain complex technical topics through clear, value-focused stories for audiences at different seniority levels
• strong storytelling and visual communication skills to convey technical solutions clearly
• a customer-focused mindset with a strong understanding of internal stakeholder needs
• excellent interpersonal skills, cultural awareness, curiosity, and commitment to continuous learning and development
• the ability t communicates clearly with technical and non-technical stakeholders and produces high-quality written documentation
• the ability to build alignment through a collaborative, team-first approach and influences stakeholders toward consensus
• the ability to work effectively in international, cross-cultural teams
• the ability to apply structured problem-solving and remains effective in ambiguous situations
• the ability to demonstrate a strong analyst mindset and leads technical initiatives, such as PoCs and small projects, from start to finish
• the ability to focuses on effective troubleshooting, continuous improvement, and practical use of emerging technologies.
• fluent English written and speaking skills.