Title:  Technician - Customer Technical Services

We Go Places! How about you?

Location:  Rundu
Function: Commerce

Sub Function: Sales

Type of Contract: Permanent

Job Grade: C2

PURPOSE:

The Customer Technical Services (CTS) Technician is responsible for delivering safe, reliable and high‑quality technical services across customer outlets. The role ensures effective installation, maintenance, refurbishment, modification and de‑installation of CTS assets (including draught systems and refrigeration/coolers where applicable), while safeguarding service quality, asset lifecycle integrity, accurate documentation and strict compliance with CTS safety and ways of working.

QUALIFICATIONS & EXPERIENCES:

• Minimum Grade 12 Certificate
• Certification in Safe Handling of Refrigerants (mandatory)
• Certification in a related technical/artisanal field (refrigeration, electrical or mechanical) – advantageous
• Minimum 2 years’ experience in technical installation and maintenance of draught machinery or refrigeration equipment
• Valid Code B/BE driver’s licence
• Digitally literate with experience using field service systems and mobile tools

KEY ACCOUNTABILITIES:

• Install, de‑install, maintain, repair, refurbish and modify CTS assets in line with required standards and work instructions
• Accurately update and close work orders, capturing time spent, materials used, asset identifiers and required proof of service
• Obtain customer confirmation through digital sign‑off and maintain high documentation accuracy
• Deliver professional and timely customer service while minimising outlet disruption
• Provide feedback on service outcomes, site risks, recurring faults and customer complaints to the CTS Coordinator
• Ensure correct stock usage, movements and asset traceability, including inventory transfers and returns
• Conduct physical asset checks when required and report discrepancies with supporting evidence
• Comply with all safety, PPE and safe working practices, particularly when working with pressurised and refrigeration systems
• Escalate complex or high‑risk refrigeration faults and unsafe conditions immediately through the required governance channels

SKILLS AND ATTRIBUTES

• Customer‑centric approach
• Strong communication and interpersonal skills
• Problem‑solving ability
• Safety and quality mindset
• Planning and organising

CLOSING DATE: 12 AUGUST 2026

Namibia Breweries Limited as an Equal Opportunity Employer is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. Preference will be given to Namibian Citizens and designated persons as prescribed by the Namibian Affirmative Action (Employment) Act, Act 29 of 1998.